Frequently asked questions

Ordering

How do I place an order?


We try to make the process of ordering as easy as possible. If you are ordering a product which you have had an estimate for already, then forward your artwork to us at print@targetprint.org or if the file is too large to email, please use the 'Send Artwork' link in the top bar of our website. Let us know the estimate number and quantity required and we will be in touch with you with a proof and estimated date of delivery/collection.




I would like to order a reprint, how do I do this?


We archive all artwork files and keep detailed records of every order we print. Email us with your previously ordered job title (our job number if you have it) and the quantity required. We will email you with the current price and delivery schedule, and that's it!




Which methods of payment does Target Print offer?


Currently we accept payment by cash, cheque, BACS and via PayPal (see the link 'Invoice Payment')




Can I make changes to my order once the artwork has been approved?


We are unable to make any changes to the artwork once you have approved the proof, so please bear this in mind and check your proofs very carefully. If your order hasn’t yet been approved and you need to make a change, just get in touch. We will be able to amend the artwork (there may be an additional charge for this). If you wish to change the order quantity after the artwork has been approved, please call us on 01954 251189 as soon as possible. We can usually change the quantity as long as the order has not been printed.




How do I send my artwork


We can accept your files in a variety of ways. If your file is smaller than 20mb, simply email it as an attachment to print@targetprint.org. For larger files we recommend using the dropbox upload link or We Transfer details of which are available on the 'Send Artwork' page of our website.





Delivery

How much is delivery?


We offer free local delivery and next day courier delivery for anything further afield. All our estimates include the cost of delivery as applicable. You are also welcome to come to our factory to collect your order.




How soon can I expect my order?


Our standard turnaround time is 5 working days, but we can offer faster delivery if you require. If you need something printed urgently, please call us on 01954 251189 to discuss - we can offer same day printing in certain cases.




Can you deliver direct to my client?


We can offer 'plain cover' deliveries to maintain confidentiality. Simply let us know the delivery address and we will do the rest.




How will my order be delivered?


We use our own delivery driver for local deliveries. For anything further afield we use FedEx UK who offer a fully trackable next day service.





Artwork

What files types do you accept?


We accept a variety of file types including: Microsoft Word, Powerpoint, Publisher, Indesign, Illustrator, Photoshop, Quark Xpress, PDF, EPS, TIFF, JPEG. If you are sending us artwork which has graphics and photographs, please provide us with a print ready PDF with all fonts embedded. Microsoft Word files can be saved as PDFs, make sure you save or export as a standard PDF. To embed fonts in Microsoft Word, open your document and select 'Options' from the File menu. With 'Options' open select the 'Save' tab. Select 'Embed Fonts in the File' and click ok - then save your file. If you are sending over an Illustrator AI/EPS, please outline all fonts.




What resolution does my artwork need to be?


For small format jobs, such as business cards, postcards and flyers we would recommend the resolution to be 300dpi (there will not be an increase in quality if the resolution is higher than this). Large format posters and roller banners should be a minimum of 150dpi. We advise that PVC banners should be 75 – 150 dpi. All resolutions stated are at the size the file is to be printed.




What colour should my artwork be set in?


For items such as letterheads with spot colours, we would advise you to set up the file as spot pantone colours. Anything with multi-colour images or photos should be set up as CMYK. If your artwork is set up in another format such as RGB, then these files will be converted to CMYK for printing, which may affect the final colour.




What does 'bleed' mean?


Bleed actually means ink or printing that extends to the edge of a sheet or page after trimming. If your artwork goes to the edge of the sheet ('bleeds'), then the image to be printed needs to extend beyond the edge (outside the crop/trim marks) by 3mm.




What size should my border be?


If you are printing a border or have a white space at the edge of your artwork, we recommend this to be at least 5mm, due to trimming tolerances. We also advise a 'safe area' 3mm inside the trim marks for a similar reason.





VAT

Why have you charged VAT on my order?


Some types of printing are subject to VAT depending on the content being printed. Advertising leaflets/flyers are usually zero rated, but, if the artwork comprises a form, or could be deemed to be a voucher (for example 'bring this flyer with you and receive a discount on your bill'), then the item becomes standard rated, and VAT will have to be charged on it. All business stationary, posters, roller banners and exhibition stands are subject to VAT. The VAT rules for printed products are quite complicated, so it is worth checking with us whether your order will be subject to VAT or not. Our estimates are all exclusive of VAT.




Will I receive a VAT invoice?


Once your order has been dispatched, you will receive a VAT invoice, which will either be within the packaging, supplied with the delivery note, or will follow by post or email (please let us know if you would prefer your invoice emailing). If you need an older invoice for a previous order, please call us on 01954 251189 and we will arrange for a copy invoice to be sent to you.





Printing terms

What does 'pp' mean?


'pp' means Printed Pages. A piece of paper has two sides - or printed pages - whether it is printed on one side or both sides. Our estimates always state an even number of 'pp' (eg: 2pp, 4pp, 8pp, 12pp etc), whether they are printed on one side or both sides. Under the 'printing:' section of our estimate is the specification for whether the printing is on one side (the face) or both sides.




What does 'bleed' mean?


Bleed actually means ink or printing that extends to the edge of a sheet or page after trimming. If your artwork goes to the edge of the sheet ('bleeds'), then the image to be printed needs to extend beyond the edge (outside the crop/trim marks) by 3mm.




What does 'DPI' mean?


Dots Per Inch. It is a measure which indicates the resolution an image. The more dots per
inch, the higher the resolution and the better quality the image. 300dpi at the size the image is to be printed is the optimum resolution for printing.





  • Facebook Classic

© 2019 by Target Print Limited.